Your ticket (voucher) will be delivered online, paper tickets are not required. Your voucher is the proof of booking and settlement and you must print it and present it at your guide or chauffeur while in Paris. You will have access to voucher desk through a secured link provided in your order confirmation email.
Booking changes and cancellations are valid only when made through us by email at customer(at)conciergerie.com and confirmed in return by our customer support within 24 hours.
Change of date: free of charge, request must be received 5 (five) days before the date of service, subject to availability
Less than five days before service: 100% (no refund)
More than five days before service: 20% (80% refund)
If the tour includes pickup, customers staying in private apartments are requested to wait in front of the entrance of the selected hotel 10 (ten) minutes before the pickup time listed on the voucher.
Cancellation fees will not be waived for any reason, however, they may be covered by travel insurance. We *highly* recommend that you have insurance with *adequate* coverage, including Force Majeure.
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